• email: firstname.lastname@example.org
Our UK and Europe customer services can be reached via e-mail at email@example.com and we aim to respond to all emails within 48 hours (Monday-Friday). Please note we are a small team so may not be able to get through all queries within this time frame, especially during busy periods.
Or, please use the contact form at the bottom of this page.
Our UK warehouse postal address is:
Unit 27 Rockhaven Business Centre
Rhodes Moorhouse Way
• email: firstname.lastname@example.org
• Tel: +44 (0)1722 786161 (phones manned 9am to 5pm GMT Mon-Fri excluding public holidays)
For returns, please see below (Returns and Exchange).
We are currently offering free delivery for all orders over £75.
Delivery for orders up to £75 will be charged at £3.99.
We are currently offering free delivery for all orders over CHF 170.00.
Delivery for orders up to CHF 59.99 will be charged at CHF 9.99.
Delivery for orders up to CHF 119.99 will be charged at CHF 7.99.
Delivery for orders up to CHF 169.99 will be charged at CHF 4.99.
We are currently offering free delivery for all orders over NOK 1200.00.
Delivery for orders up to NOK 599.99 will be charged at NOK 119.99.
Delivery for orders up to NOK 1199.99 will be charged at NOK 95.99.
Customers ordering from inside the EU will be charged import taxes/duty. Please shop from europe.dragonalliance.com
Our distribution warehouse is based in the UK and we will use DPD, DHL or Royal Mail to deliver your order. Orders are dispatched Monday to Friday (excluding UK Public and Bank holidays) and we aim to dispatch all UK orders received before 3.30pm, on the same day.
Once your order is dispatched, it is not possible for us to amend your delivery details, however customers receiving shipments via DHL may be able to change their delivery date, authorize leaving their order in a safe place or with a nominated neighbour, or divert their order to their local DHL Pickup Shop by liaising directly with DHL via the DHL text and email notifications.
Orders for UK customers should be received within 1 working day (except for Northern Ireland, Channel Islands and Scottish Highlands & Islands which will take a further 24 hours).
For orders dispatched via DHL, you will receive text and email notifications from DHL regarding the status of your order.
Our distribution warehouse is based in the UK and we will use DHL to deliver your order. Orders are dispatched Monday to Friday (excluding UK Public and Bank holidays) and we aim to dispatch all Swiss orders received before 1:30pm, on the same day.
Orders for Swiss customers should be received within 2-3 working days (subject to customs delays). Orders are shipped excluding VAT and Import Duty, which may be payable to the courier upon delivery.
Our distribution warehouse is based in the UK and we will use Royal Mail or DHL to deliver your order. Orders are dispatched Monday to Friday (excluding UK Public and Bank holidays) and we aim to dispatch all Norwegian orders received before 1:30pm, on the same day.
Orders for Norwegian customers should be received within 3-7 working days (subject to customs delays). Orders are shipped excluding VAT and Import Duty, which may be payable to the courier upon delivery.
How to return an item:
1. Please quote your order number (this can be found in the top left hand corner of your invoice and begins with the letters DRUK or on any order confirmation emails we have sent you)
2. Please complete a Returns Form and include a copy of the form with your return.
Refunds can only be made back to the card originally used to make the purchase.
If you are requesting a refund because the item is faulty or damaged, as a goodwill gesture we will also refund your postage charges. Please email us to let us know your item is faulty, including images and a description of the fa
To avoid your return being damaged in transit we recommend re-using the original packaging. It is recommended that you return the item using a trackable service. We will not refund incomplete or used items or be held responsible for returns lost in transit.
We are unable to process exchanges due to fluctuating stock levels and variations in prices. We recommend returning unwanted items for a refund and re-ordering. Please contact our customer services department if you require any further information.
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